Before payment settles
If you leave or cancel hosted checkout, the attempt may remain pending for reconciliation. It does not grant a listing. Do not pay again with the same checkout; return to the board and create a fresh checkout if the attempt has failed or expired.
After a successful payment
If the payment is successful but the listing does not appear, wait briefly for webhook processing and refresh the board. If it remains unresolved, contact the payment provider using the receipt flow and the Fulgent operator with the payment reference. Do not send card details.
Refund requests
Refund eligibility is assessed for the individual transaction and may depend on whether the paid placement has already been delivered. Payment-provider support and the merchant-of-record terms may also apply. A completed refund removes the payment-backed listing state when the verified refund event is received.
Abuse and duplicate charges
If you believe you were charged more than once, provide the relevant receipt or payment IDs. Fulgent will reconcile the provider records rather than treating a browser retry as a second valid listing.